Category: Business
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Transmitting vs. Transforming Customer Dissatisfaction
I've encountered several examples of customer dissatisfaction recently that prompted me to consider the various channels customers use to signal their dissatisfaction, and how well or poorly those channels serve to resolve the issue(s) in a satisfactory way. In reflecting on the word satisfy – which derives from the Latin satisfacere: satis enough + facere…
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Recommender Systems in Retail Stores: Bridging the Gaps between eCommerce and Physical Shopping
Advertising Age posted an article yesterday on Olay Translates Killer Online App to Retail Aisles, describing some recent trial deployments of special kiosks in physical stores that give shoppers access to online recommender systems. These systems have access to online representations of offline inventories – or, at least, product lines typically carried – in the…
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Entrepreneurial Karma: Call for Early-Stage Recommender System Startups
This is pretty cool (though I’m admittedly biased): a mid-stage startup (MyStrands, the company I work for) that has recently secured funding now offering an opportunity to fund an earlier stage startup – a sort of entrepreneurial karma, where we keep the investment flowing in ways that will [hopefully] benefit us all. This initiative is…
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Blessed Unrest: Environmental and Social Justice for All … or Bust!
In his latest book (and video), environmentalist, entrepreneur, journalist, and author Paul Hawken achieves a remarkable balance between breadth and depth in arguing that in order to restore environmental and social balance on this earth, we must strive for both, or we will achieve neither. Noting that "we are nature", and thus however we treat…
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On Hineini, Team Spirit and Recognition
I’ve been reading a soon-to-be-published book on Digital Dharma: A User’s Guide to Expanding Consciousness in the Infosphere, by Steven Vedro, which proposes an integration of spirituality and technology based on the seven chakras. I hope to post an entry on the book after I finish it, but one of the many gems I’ve encountered…
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Data “Mining” vs. Data “Oursing”: On the Integration and Integrity of Data, People and Organizations (Len Silverston)
[The following article was written by my good friend, Len Silverston, founder of Universal Data Models, who is an inspiring thinker, writer and speaker, but not a blogger (yet). It weaves together many threads I’ve touched on about before — radical transparency, us vs. them and the business value of openness, integrity, vulnerability and compassion…