Interrelativity: musings about interrelatedness
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Motivations, Conversations and Book-Centered Sociality
I attended talks by three authors last week – Daniel Pink, David Allen and Bryant Simon – all presenting their work in different formats, styles and contexts. Daniel Pink had a conversation with Warren Etheredge at a Biznik event on Tuesday night at Hotel 1000 Seattle about a range of topics, including Dan’s latest book,…
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Place-centered Sociality
Jyri Engestrom first introduced me to the concept of object-centered sociality almost 5 years ago, through a blog post in which he argued that social networks consist of people who are connected by a shared object. Jyri suggests that the problem with some social networking services (such as LinkedIn [at that time]) is that they…
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Coffee, Community and Health
An article reviewing the health benefits and risks of coffee by Melinda Beck in yesterday's Wall Street Journal includes a number of studies that have yielded conflicting results on the effects of coffee. Coffee consumption of varying levels has been correlated with significant differences in the likelihood of being diagnosed with diseases such as diabetes,…
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Transmitting vs. Transforming Customer Dissatisfaction
I've encountered several examples of customer dissatisfaction recently that prompted me to consider the various channels customers use to signal their dissatisfaction, and how well or poorly those channels serve to resolve the issue(s) in a satisfactory way. In reflecting on the word satisfy – which derives from the Latin satisfacere: satis enough + facere…